We have re-opened the appointment booking function of ManageMyHealth, this is for virtual consultations only at this stage. Please indicate the best telephone number to contact you on, or whether you would like a video consultation.
If, after consultation, you need to be seen in person then we will arrange this with you.
This requirement for a virtual consultation prior to any face-to-face consultations is for everyone's safety and has been decided by the Royal New Zealand College of General Practice.
Thank you all for being patient patients with our constant changes to appointment bookings that have been required during COVID L4 and 3. Now to answer the question: What will level 2 and beyond look like at Te Mata Peak Practice?
You will be able to be seen face-to-face when required.
However, all face-to-face appointments must be triaged by a doctor before they are booked. To keep other patients and staff safe, where your issue can be dealt with via phone or video call we will endeavor to do so; many people have told us they appreciate the convenience of this and so this option will remain forever (or as close to forever as it’s possible to predict in an ever changing environment). If your issue cannot be dealt with safely remotely then we will arrange a way to bring you in to be seen.
Entry to the building will remain managed in order to comply with the contact tracing requirements and to prevent congestion within the building.
Please do not turn up more than 1-2 minutes before your appointment.
We will soon be setting up patient engagement and feedback groups to help shape our services in the future, a link to the initial survey will be emailed out once we have enough email addresses on file.
We understand that the new ways of communicating and seeking medical attention are very different to that which you are accustomed! Rest assured that we are here to help you and you can seek medical attention for all your usual needs.
Those of you who have sought medical advice recently will be aware that we are now doing all of our initial consultation by telephone or video; a face to face consultation may follow if required, either on that day or at a future date.
The vast majority of consultations will be with your usual GP, but if you require attention on the same day that you are calling then it might be with one of our other providers. We have a new page on the website where you can see whom you are speaking to, and their sub-specialties. tematapeakpractice.co.nz/meet-the-team
You can book appointments by calling 068730750, these can be by phone or video call, or for non-urgent enquiries you can email your GP/NP through the ManageMyHealth app (sign up on our website tematapeakpractice.co.nz/managemyhealth)
We can now offer flu vaccination to those who wish to buy these, they are $36. The clinics will be on a weekly basis starting from Friday 1st May using a pre-paid system in order to minimise contact. They are done using a drive-through system under the Porse building in Havelock North, access off Napier Road, again to minimise contact. All details will be given to you when you book.
If you are eligible for free flu vaccine and haven’t had it yet then please call reception to get booked into a clinic. We are also still actively calling our patients eligible for free vaccine to book.
We are now able to reopen booked appointments through reception. At the moment these are not face-to-face appointments; we are able to offer you face-to-face appointment safely where these are required after telephone or video consultation.
ManageMyHealth bookings will be open soon, we are still working with ManageMyHealth to try to get this enabled.
If you are ringing on the day that you need to be seen then please let reception know that it is a same-day appointment that you need. Where possible same day appointments will be with your usual GP, but if they are fully booked then the acute doctor of the day will call you instead.
The video consultation website is https://tmpp.doxy.me
If you have health concerns that you would usually see your GP about then please use us as normal. We remain here to help you, except that it will be by phone or video with in-person review where required.
We’re trying to find better ways for us to communicate with our patients about changes, improvements, and important events or announcements. Currently we have email addresses for about 70% of you, we’d like to reach the other 30% too! If we don’t already have your email then please could you give it to us via our contact page (https://www.tematapeakpractice.co.nz/contact-us.html) with your name and date of birth in the comment section? If you are on ManageMyHealth then you can do it through the App as a demographics update.
The Ministry of Health want to test everyone with any symptoms that might be COVID-19. This is free.
Please call us if you have ANY of the symptoms of COVID-19 (sore throat, cough, fever, shortness of breath, runny nose, loss of sense of smell or taste, or sneezing). We need to ensure everyone with symptoms is tested to ensure there is no more spread in the community and allow MoH to make informed decisions about coming out of lockdown.
Discussion of symptoms and referral to the testing centre is free of charge. The test is safe and reliable and is done by trained staff wearing full protective equipment in a drive through setting.
We have had confirmation from Health Hawkes Bay that we can credit anyone who has been charged for a referral so far; we are going through our list and will make those credits for you.
If you have any symptoms or doubt, please contact us and get tested. For any other questions visit https://covid19.govt.nz/
If you need healthcare over the Easter weekend then please call us! We're continuing our telephone and video consultations over the weekend with the ability for safe face-to-face consultations if needed.
Our nurses have been working hard and we have half our eligible population protected already!
We now ask any of our patients who are eligible for the free vaccine to call us to book an appointment (068730750). If you are over 65, or have any of the conditions listed in the earlier post or on https://www.influenza.org.nz/eligibility-criteria then please call to book your vaccination.
We will update for those wanting to buy the vaccination once the Ministry of Health update us again. It is likely to be at the end of April/start of May.
We understand that this is a tough time for everyone and we are really grateful to our patients who have been asking how to pay online. If you would like to pay your invoices online then our account number is: 03 0658 0216422 00
Please quote your name and chart number when paying invoices. The chart number is in the top right corner of the invoice. These invoices can be emailed to you if you wish.
Flu vaccines - We will contact eligible people to arrange their vaccines. Please do not call us about this, we will call you!
MMH - We are hoping to re-open online bookings soon to take the pressure off the telephone system. Please continue to have patience with us.
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33 Napier Road
Havelock North, New Zealand
06 873 0750
P 06 873 0750
F 06 873 0753
Havelock North, New Zealand
06 873 0750
P 06 873 0750
F 06 873 0753
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